Shipping policy

Shipping Policy — ConfortSeat

Shipping Zones

ConfortSeat currently ships its products to the following countries:

Europe: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland, and the United Kingdom.
North America: Canada and the United States.

Origin of Shipments

All ConfortSeat ergonomic office chairs are shipped from France. This ensures:

Optimized delivery times.
No customs fees for European Union destinations.
Better parcel tracking.

Order Processing Times

Orders are processed within 24 business hours after payment confirmation. Once the order is processed, it is forwarded to our logistics partner based in France for shipment.

Delivery Times

Estimated delivery times are: 👉 5 to 10 business days.

These times may vary depending on:

The carrier.
The destination country.
Exceptional circumstances (public holidays, customs delays for non-EU countries, weather conditions, high demand).

Shipping Costs

Shipping costs are displayed at checkout, before order confirmation. Free shipping offers may be available from time to time.

Order Tracking

Every shipped order includes a tracking number. The tracking number is sent by email as soon as the parcel is dispatched. The customer can track their parcel in real time and know its location until delivery.

Parcel Not Received or Delayed

If your parcel has not been delivered within a reasonable time after shipment:

Contact our customer service at: contact.monsieurvy@gmail.com
An investigation will be opened with the carrier using the tracking number.
In the event of confirmed parcel loss, a solution will be offered (full refund).

Liability

ConfortSeat shall not be held liable for delays or damages caused by the carrier. In the event of a confirmed damaged parcel, a solution will be offered (partial refund).

Contact

For any question regarding shipping or order tracking: 📧 contact.monsieurvy@gmail.com