Refund policy

Return and Refund Policy — ConfortSeat

At ConfortSeat, we strive to simplify procedures as much as possible for our customers. Please read our terms below carefully regarding refunds and exchanges.

Processing Times

All refund requests are processed within a timeframe of 7 to 14 business days from the receipt of your request by our customer service team.

Exchanges

Please note that exchanges are not accepted. If you wish to receive a different item, you must place a new order on our store.

Refund Conditions

We offer a unique refund policy that saves you the hassle of return shipping.

In the event of an approved refund:

  • No return necessary: You do not need to send the product back to us. You may keep the product at home, regardless of its condition.

  • Refund method: Payments are issued via instant bank transfer.

Applied Deductions (Processing fees and compensation): In accordance with our commercial terms, the refunded amount will be subject to a systematic deduction, regardless of the product's condition:

  1. Standard priced products: A 50% deduction is applied to the purchase price. You will receive 50% of the amount originally paid.

  2. Sale or discounted products: A 60% deduction is applied to the purchase price. You will receive 40% of the amount originally paid.

Request Procedure

To initiate a request, please contact our support team at the following address: contact.monsieurvy@gmail.com specifying your order number and the reason for your dissatisfaction.

By purchasing from ConfortSeat, the user consents to comply with these return and refund policies in their entirety.